Refund Policy

We want you to love the game room you build. If something is not right, here is how we make it right.

Damaged or defective items

If your item arrives damaged or does not work as described, tell us within 14 days of delivery. Send a photo and your order number to returns@theamusementco.com. We will arrange a replacement, repair, or refund.

Change of mind

Large game room items are shipped direct from manufacturers and are made to order in many cases. Because of this, returns for change of mind are handled case by case. Contact us before you start assembly and we will do what we can.

How refunds work

Approved refunds go back to your original payment method within 5 to 10 business days after the return is confirmed.

What you need

Your order number and a short description of the issue. That is it. No forms, no phone trees.

Questions? Email returns@theamusementco.com or call +1 (888) 899-5958.